“How to Be a Good Communicator” Training Course
a. Outline:
• The Definition of effective communication
• The Importance of good communication
• What’s first impression
• People patterns
• The impact of good communication
• What’s criticism, how to get over it?
• Matching and Mirroring
• Rapport and Trust
• How to be influencer
• Influencing tools
• Effective listening
b. Outcomes:
• Create Good first impression
• Building rapports
• Understand people differences
• Learn how to deal with people according to their patterns
• Positive criticism
• Know what people say non-verbally
c. Target Audience
• Juniors in career path
• Volunteer groups
• CSR people
• People who deal with audience a lot
• People who have difficulties to deliver their messages